Rental Terms

1. The service: Door to Door Totes rents reusable moving totes and dollies. We deliver them empty to the address you provide and pick them up empty after the rental period. We are not a moving company. We do not pack, load, transport, or insure your belongings. 2. Rental period: The standard rental is 14 days, starting on the confirmed delivery date and ending on the confirmed pickup date. If you need more time, ask us before the scheduled pickup. Extra time is billed in 7-day blocks at the extra-week rate then in effect. 3. Payment: Payment is due when we confirm your reservation, before delivery. We accept major credit and debit cards. By booking, you authorize us to charge the payment method on file for the rental, approved extras, extension fees, missed-pickup fees, and replacement charges described in these terms. 4. Delivery and pickup: Someone 18 or older must be present for delivery and pickup. Please have gate codes, parking instructions, and your unit number ready. Delivery and pickup are included within our published free service area around Miramar, FL 33029. Locations outside that area are quoted and must be accepted before we confirm the booking. We deliver totes to a reasonable ground-floor or building entrance point. We are not required to carry totes up stairs or into individual rooms unless we have agreed to that in writing. 5. Your responsibilities: Use the totes only to pack and move personal belongings. Do not pack hazardous materials, perishable food that can spoil and damage the tote, or anything illegal. Do not overfill totes past a safe lifting weight. Keep lids with their totes. Totes must be empty, with lids, and reasonably free of trash at pickup. You do not need to wash them. 6. Condition, damage, and loss: We inspect and clean totes between rentals. Please note any existing damage at delivery — photos help. You are responsible for totes and dollies once they are delivered until we pick them up. Lost, stolen, or unreturned items, and damage beyond normal wear (cracked bins, missing lids, broken dollies), may be charged at the replacement rates listed at booking. We may photograph the equipment at delivery and pickup to document condition. 7. Changes and cancellations: You can change dates subject to inventory and route availability. Cancellations more than 24 hours before the delivery window are refunded. Cancellations inside 24 hours, or after we have already delivered, may incur the fees listed at booking. 8. No-shows: If nobody is present, we cannot safely access the location, or totes are not empty at pickup, we may charge a reattempt fee and reschedule. 9. Limitation: To the fullest extent allowed by law, we are not responsible for damage to your belongings packed in the totes, or for delay caused by weather, traffic, building access, or events outside our reasonable control. Our liability related to a rental is limited to the amount you paid us for that rental, except where the law does not allow that limit. 10. Agreement: By booking, paying, or accepting delivery, you agree to these terms.